Privacy Policy

CLIQR Inc. (“CLIQR,” “we,” “us,” or “our”) provides software and related services that help customers manage Instagram direct messages and related workflows (the “Services”). This Privacy Policy describes how we collect, use, disclose, and safeguard personal information when you visit our marketing website at cliqr.app (“Site”), create an account, or otherwise interact with us.

By using the Site or Services, you agree to this Privacy Policy. If you do not agree, please discontinue use.

• Customer: an organization or individual with a CLIQR account.
• End user: a person whose messages may be processed when a Customer connects their workspace.
• Personal data: information that identifies or relates to an identified or identifiable individual.
• Processor / Controller: roles defined under GDPR; generally the Customer is the controller for End-user message content they instruct us to process, and CLIQR processes such data on documented instructions.

3.1 Information you provide

• Account details such as name, email, company, and billing contact.
• Marketing preferences and communications you send to us (support tickets, feedback).
• Payment details are handled by our payment processors; we receive limited billing metadata (for example, subscription status).

3.2 Information processed through the Services

Depending on product configuration, Customers may connect integrations or upload content that includes End-user messages and profile fields surfaced by connected platforms. CLIQR processes such data solely to provide the Services described in your agreement and documented instructions.

3.3 Automatically collected data

• Device and log data (IP address, browser type, timestamps, diagnostic logs).
• Usage telemetry necessary for reliability, security, and product improvement.
• Cookies and similar technologies as described in our Cookie Policy.

• Provide, maintain, and secure the Services.
• Authenticate users and prevent fraud or abuse.
• Provide customer support and service communications.
• Analyze usage in aggregate to improve performance and UX.
• Comply with legal obligations and enforce our Terms of Service.
• Send product updates or marketing where permitted; you may opt out of non-transactional emails at any time.

We do not sell personal data. We may share information with service providers who assist us (hosting, analytics, payment processing, email delivery, security monitoring) subject to confidentiality and processing terms. We may disclose information if required by law, regulation, legal process, or to protect the rights, safety, and security of CLIQR, our Customers, or the public.

CLIQR may process data in the United States and other countries where we or our subprocessors operate. Where required, we implement appropriate safeguards such as Standard Contractual Clauses or other lawful transfer mechanisms.

We retain personal data for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention schedules may vary by data category and Customer configuration; Customers may request deletion or export subject to contractual and legal requirements.

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal data, or to data portability. EU/UK residents may lodge a complaint with a supervisory authority. To exercise rights, contact us using the details below. We may verify requests before responding.

The Services are not directed to children under 16, and we do not knowingly collect personal information from children.

We may update this Privacy Policy periodically. Material changes will be communicated through the Site, Services, or email where appropriate. Continued use after the effective date constitutes acceptance of the revised Policy.

Questions about this Privacy Policy: privacy@cliqr.app. General inquiries: hello@cliqr.app.

Mailing address available upon request for legal correspondence.